Cancellation & Refund Policy

Last updated: October 7, 2026

1. Cancelling a Booking

You may cancel a booking free of charge any time before a pickup has been assigned to a transporter or driver. You can cancel through your account dashboard or by contacting our support team with your Order ID / AWB number.

Once pickup has been assigned or completed, cancellation may still be requested, but handling or return charges may apply as described below.

2. Refund Eligibility

• Pay on pickup / UPI paid in advance: if you cancel before pickup is assigned, any amount paid in advance is fully refundable.
• After pickup is assigned but before the shipment is picked up: a cancellation/handling charge may be deducted from the refund.
• After the shipment has been picked up and is in transit: amounts paid are generally non-refundable, except where the cancellation results from an error on our part.
• Business invoice bookings: cancelled bookings will simply not be invoiced, or will be invoiced only for services already performed.

3. Refund Method & Timeline

Approved refunds are issued to the original payment method used at booking. Refunds are typically processed within 7–10 business days of approval, though your bank or UPI provider may take additional time to reflect the credit.

4. Non-Refundable Charges

Customs duties, taxes already paid to authorities, and charges for value-added services already performed (such as special packaging or warehousing storage already provided) are non-refundable.

5. Service Failures

If your shipment is lost, damaged, or significantly delayed due to our fault, please refer to our Cargo Liability Policy for how to file a claim; such claims are handled separately from booking cancellations.

6. Contact for Refunds

To request a cancellation or refund, contact us at info@maaskomlogistics.com or +91 9909445966 with your Order ID / AWB number.