Grievance Redressal Mechanism

How we handle complaints, and who to contact.

Last updated: October 7, 2026

1. Our Commitment

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines) Rules, 2021, Maaskom Logistics Private Limited has set up this grievance redressal mechanism for customers, partners, and website users to raise complaints regarding our services, bookings, payments, or this website.

2. Grievance Officer

Maaskom Logistics Private Limited
8th Floor, Office No 810, Building No 3, 86Central, Ghatkopar Andheri Link Road, Ghatkopar West, Mumbai – 400086
Phone: +91 9909445966
Email: info@maaskomlogistics.com
Working hours: Monday–Saturday, 10:00 AM–6:00 PM IST

3. How to File a Grievance

You may file a grievance by emailing or calling the Grievance Officer above, or by writing to our registered office. Please include your name, contact details, Order ID / AWB number (if applicable), and a description of the issue.

4. Resolution Timeline

We will acknowledge your grievance within 48 hours of receipt and aim to resolve it within 30 days, in line with applicable consumer protection timelines. Complex matters may take longer; we will keep you updated on progress.

5. Escalation

If you are not satisfied with our resolution, you may escalate your complaint to:

National Consumer Helpline – 1915 / consumerhelpline.gov.in
The e-Daakhil portal (edaakhil.nic.in) for filing a consumer complaint
The District Consumer Disputes Redressal Commission having jurisdiction over Mumbai