Payment Policy

Last updated: October 7, 2026

1. Accepted Payment Methods

Depending on the booking, you may pay using:

• Pay on pickup: via UPI or card, paid directly to our pickup associate.
• UPI: paid in advance at the time of booking confirmation.
• Business invoice: available to registered business accounts, with payment due within 7 days of the invoice date.

All amounts are charged in Indian Rupees (INR) unless otherwise agreed in writing for international shipments.

2. Pricing & Final Charges

The price shown by our online calculator is an estimate based on the route, declared weight, and service type you enter. The final charge is confirmed against the actual weight and volumetric dimensions measured at pickup, and may differ from the initial estimate.

3. Taxes

Applicable GST and other statutory levies are charged in addition to the freight amount and shown on your invoice.

4. Invoicing

A GST-compliant invoice is issued for each completed shipment, either at the time of payment or, for business-invoice accounts, on a periodic billing cycle.

5. Payment Security

We do not store your card, UPI PIN, or net-banking credentials. Online payments are processed through RBI-authorised payment gateways and UPI applications, which handle your payment details under their own security standards.

6. Failed or Pending Payments

If an online payment fails or remains pending, your booking may be held until payment is confirmed. Please contact us if you believe a payment was debited but not reflected against your booking.

7. Late Payment on Invoice Terms

For business-invoice accounts, late payment beyond the due date may result in suspension of further bookings on credit terms until outstanding dues are cleared.

8. Refunds

Refund eligibility and timelines are described in our Cancellation & Refund Policy.