Privacy Policy

Last updated: October 7, 2026

Maaskom Logistics Private Limited ("Maaskom Logistics", "we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect through this website and our booking, tracking, and account services, how we use it, and the choices you have.

1. Information We Collect

We may collect the following categories of information:

• Account information: name, email address, phone number, and password, when you create an account or sign up.
• Shipment and booking information: pickup and delivery addresses, consignee details, package weight and dimensions, declared contents, service type (road freight, air freight, warehousing, express/global shipping), and your Airway Bill (AWB) / Order ID / LRN number.
• Payment-related information: billing details and payment method selected (pay on pickup, UPI, or business invoice). We do not store your card, UPI PIN, or net-banking credentials — these are handled directly by our payment partners.
• Communications: messages, complaints, or queries you send us by email, phone, or through the website.
• Technical information: IP address, browser type, device information, and pages visited, collected automatically to operate and secure the website.

2. How We Use Your Information

• To create and manage your account.
• To process bookings, calculate shipping estimates, arrange pickup and delivery, and provide order tracking.
• To process payments and issue invoices.
• To respond to your queries, complaints, and grievances.
• To comply with legal, tax, and regulatory obligations.
• To improve our website, services, and customer experience.

3. Sharing & Disclosure

We share personal information only where necessary, including with:

• Transporters, drivers, fleet owners, and delivery partners engaged to fulfil your shipment (see our Partner & Vendor Terms).
• Payment gateways and banking partners, solely to process payments.
• Government authorities, customs, or law enforcement, where required by law or to defend our legal rights.
• Professional advisors (auditors, legal counsel) under confidentiality obligations.

We do not sell your personal information to third parties.

4. Cookies & Tracking

This website uses essential cookies and browser storage to keep you logged in and to remember in-progress bookings. See our Cookie Policy for details.

5. Data Storage & Security

We use reasonable technical and organisational safeguards — including access controls and secure transmission — to protect your information against unauthorised access, alteration, disclosure, or destruction, in line with the Information Technology Act, 2000 and applicable rules.

6. Data Retention

We retain personal and shipment information for as long as your account is active, and thereafter for as long as necessary to comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or withdraw consent for non-essential processing, by contacting us using the details below.

8. Children's Privacy

Our services are intended for use by individuals who are at least 18 years old or who are acting on behalf of a registered business. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us

For privacy-related questions or requests, contact us at:

Maaskom Logistics Private Limited
8th Floor, Office No 810, Building No 3, 86Central, Ghatkopar Andheri Link Road, Ghatkopar West, Mumbai – 400086
Phone: +91 9909445966
Email: info@maaskomlogistics.com

You may also reach our Grievance Officer — see the Grievance Redressal page.